SAP Knowledge Base Article - Public

2498474 - The External Submission Default Process ID is not defined. Please contact your Administrator - External Requests

Symptom

User is unable to successfully make an External Request.

Environment

Learning Management System Core

Reproducing the Issue

In the User side, Links tile, click on:

  1. External Requests >
  2. New Request >
  3. The validation error appears.

External request error.png

Cause

The error is due to the Approval Process Settings,  not be configured. 

Resolution

In order to fix it, in the Admin side, click on:

  1. System Admin >
  2. Configuration >
  3. Global Variables >
  4. Approval Process Settings >

2017-07-03_14-36-16.jpg

       5. Select the desired approval processes >
       6. Apply Changes.

See Also

2327231 - FAQ: what is the external request form?

Keywords

external requests, approval process, validation error, external submission default process id, global variables , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708