SAP Knowledge Base Article - Public

2498474 - The External Submission Default Process ID is not defined. Please contact your Administrator - External Requests


User is unable to successfully make an External Request.


Learning Management System Core

Reproducing the Issue

In the User side, Links tile, click on:

  1. External Requests >
  2. New Request >
  3. The validation error appears.

External request error.png


The error is due to the Approval Process Settings,  not be configured. 


In order to fix it, in the Admin side, click on:

  1. System Admin >
  2. Configuration >
  3. Global Variables >
  4. Approval Process Settings >


       5. Select the desired approval processes >
       6. Apply Changes.

See Also

2327231 - FAQ: what is the external request form?


external requests, approval process, validation error, external submission default process id, global variables , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708