SAP Knowledge Base Article - Public

2498409 - Finish Work Not Change Assignment Status

Symptom

When you click on Finish Work on Service Ticket, the Assignment status does not change accordingly.

Reproducing the Issue

  1. Logon with technician credentials;
  2. Go to Service work center;
  3. Go to Tickets view;
  4. Search for Ticket ID 123 (123 represents the ID of the Ticket) and open it;
  5. Go to Service and Repair facet;
  6. Under Items section, select any item and click on button Assign To and then select Me;
  7. Then click on Finish Work button;
  8. Now do the logon with administrator credentials;
  9. Go to Resource Scheduler work center;
  10. Go to Assignments view;
  11. Search for Assignment ID 456 (456 represents the ID of the Assignment);
  12. Please notice that the Assignment status remains Open.

Cause

As of the current release, Assignment status and Service Ticket status are independent.

Resolution

This is the expected system behavior.

Assignment status and Service Ticket status should be managed separately.

You can close the assignment by doing the following workaround:

  1. Go to Resource Scheduler work center;
  2. Go to Assignments view;
  3. Search for Assignment ID 456 and open it;
  4. Click on Edit button;
  5. On Status dropdown select the desired status;
  6. Click on Save button.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711