2497836 - Remove IT contact from Service Control Center

SAP Knowledge Base Article - Public

2497836 - Remove IT contact from Service Control Center

Symptom

Removing IT Contact from Service Control Center.

Resolution

IT contact changes can only be done by Key user.

To remove IT contact from the service control center please follow below steps :

1. Go to Service Control Center work center
2. Select Active Contacts view
3. Select the Contact which you want to remove
4. Click on Remove assigned contact


Below Screenshot will help you to understand above steps.

 IT contact.png

Note: User who is assigned to service control center can do the changes with respect to IT contact or other mentioned contacts in the Service control center.

 

Keywords

KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Business ByDesign all versions ; SAP Hybris Cloud for Customer all versions