Removing IT Contact from Service Control Center.
IT contact changes can only be done by Key user.
To remove IT contact from the service control center please follow below steps :
1. Go to Service Control Center work center
2. Select Active Contacts view
3. Select the Contact which you want to remove
4. Click on Remove assigned contact
Below Screenshot will help you to understand above steps.
Note: User who is assigned to service control center can do the changes with respect to IT contact or other mentioned contacts in the Service control center.
KBA , LOD-CRM-LA , Live Activity , How To