2497535 - Catalog search error HttpClientErrorException: 403 Forbidden

SAP Knowledge Base Article - Public

2497535 - Catalog search error HttpClientErrorException: 403 Forbidden

Symptom

  • Under Find Learning or catalog search, type any keyword and receive the following java stack error:

Error
Please report the following error to your system administrator:
    Request processing failed; nested exception is org.springframework.web.client.HttpClientErrorException: 403 Forbidden
org.springframework.web.client.HttpClientErrorException: 403 Forbidden
...

Environment

  • SAP SuccessFactors Learning Management System ( LMS ) 1702 & 1705
  • BizX with Jam integration

Reproducing the Issue

  1. Ensure catalog 3.0 is enabled in LMS with JAM integrated using BizX environment
  2. Navigate to Find Learning or perform a catalog search with any keyword.
  3. Receive the above error HttpClientErrorException: 403 Forbidden

 

Cause

Code bug with JAM integration configurations exception

Resolution

  • Issue is resolved in version 1708, See LRN-18018.
  • Workaround is to disable catalog 3.0 (System Admin > System Configuration > Catalog > catalogSearch3Enabled=false).
  • Alternate workaround is to ensure the user has appropriate JAM access permissions and then clear browser cache & cookies.

Keywords

SuccessFactors , Success Factors , LMS JAM HCM LRN-18018 , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-JAM , SAP Jam , Problem

Product

SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705