SAP Knowledge Base Article - Public

2497285 - How to Reset "hradmin" Password


  • Implementation Partner or Consultant needs to reset 'hradmin' credentials
  • Customer would like request reset of 'hradmin' credentials
  • No available admin user to reset password of hradmin


SAP SuccessFactors Onboarding


  • New Request
  • Forgotten Password
  • Incorrect Password
  • Lock Credentials


For Live Customer(s)

The hradmin credentials are only used by Implementation Partner(s), Consultant(s), or Professional Services(PS). Kindly engage with a SAP Certified Partner or Professional Services/Consulting, refer to KBA: 2279979. In addition, kindly refer to KBA 2686368 to understand what are considered implementation or consulting request.


For Implementation Partner(s) and Consultant(s)

  1. log in to HCM Cloud Operations Portal [Click Here] using your SAP Credentials
  2. Go to Operation Requests tab and select Request Forms
  3. Under ONB Requests section, click ONB Hradmin Password Reset
  4. Provide the needed information and ask written approval from the client by using below template. 
  • From:
  • To:
  • Subject: Onboarding Reset 'hradmin' Credentials


I confirm approval for resetting the credentials of the ONB account specified below:

Customer Name:

BizX Company ID :
BizX Data Center :
BizX Environment : Production/Preview

ONB Account ID :


  • Approval should be provided in written English
  • Approval emails must be attached in a format that preserves the sender (customer) headers, such as .msg. Copy and pasted text does not meet this requirement


The reset of request takes within 48 hours until 5 days.

See Also

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SAP SuccessFactors Onboarding, hradmin credentials reset, Customer, Implementation Partner, Approval e-mail, ONB Account ID , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To


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