2497285 - hradmin password reset request

SAP Knowledge Base Article - Public

2497285 - hradmin password reset request

Symptom

Partner is unable to access Standalone ONB or Xpress HR instance with the initial provided login credentials or
user is not able to access via hradmin or Hradmin

Environment

All DC

Reproducing the Issue

Hit Onboarding URL
provide the ONB account id
User name as Hradmin or hradmin
enter the password

Unable to login

Resolution

Password reset is needed.
As Partner /User do not have any other user to access ONB instance - Please raise Incident with Customer support team.
if you have any user who can login , please see : https://launchpad.support.sap.com/#/notes/2247665 for User password reset

For Customer Support Engineer : Please see Internal Memo for more details.

Keywords

hradmin locked
hradmin not able to access
unable to access onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508