SAP Knowledge Base Article - Public

2497285 - How to Reset "hradmin" Password

Symptom

  • Implementation Partner or Consultant needs to reset 'hradmin' credentials
  • Customer would like request reset of 'hradmin' credentials
  • No available admin user to reset password of hradmin

Environment

SAP SuccessFactors Onboarding

Cause

  • New Request
  • Forgotten Password
  • Incorrect Password
  • Lock Credentials

Resolution

For Live Customer(s)

The hradmin credentials are only used by Implementation Partner(s), Consultant(s), or Professional Services(PS). Kindly engage with a SAP Certified Partner or Professional Services/Consulting, refer to KBA: 2279979. In addition, kindly refer to KBA 2686368 to understand what are considered implementation or consulting request.

 

For Implementation Partner(s) and Consultant(s)

  1. log in to HCM Cloud Operations Portal [Click Here] using your SAP Credentials
  2. Go to Operation Requests tab and select Request Forms
  3. Under ONB Requests section, click ONB Hradmin Password Reset
  4. Provide the needed information and ask written approval from the client by using below template. 
  • From: Customer@customeremail.com
  • To: Partner@partneremail.com
  • Subject: Onboarding Reset 'hradmin' Credentials

Body:

I confirm approval for resetting the credentials of the ONB account specified below:

Customer Name:

BizX Company ID :
BizX Data Center :
BizX Environment : Production/Preview

ONB Account ID :

Note

  • Approval should be provided in written English
  • Approval emails must be attached in a format that preserves the sender (customer) headers, such as .msg. Copy and pasted text does not meet this requirement

Reminder

The reset of request takes within 48 hours until 5 days.

See Also

Help the Knowledge Base Community

  • Any feedback with this KBA? Please rate this article 1 star is the lowest and 5 is the highest, you may also add constructive feedback to help improve our KBAs.
  • Have a concern with this KBA or found dead links? Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we are ready to assist you. Kindly provide the following information.
    • KBA Article being reported
    • The concern with the KBA

Keywords

SAP SuccessFactors Onboarding, hradmin credentials reset, Customer, Implementation Partner, Approval e-mail, ONB Account ID , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To

Product

SAP SuccessFactors Onboarding all versions