2497281 - AICC Wrapper disappears when a hyperlink is accesed within the launched course PDF in Google Chrome - LMS

SAP Knowledge Base Article - Public

2497281 - AICC Wrapper disappears when a hyperlink is accesed within the launched course PDF in Google Chrome - LMS

Symptom

When a user launches a PDF file that is configured with AICC wrapper in Chrome, the AICC wrapper disappears, but when user launches the same PDF file that is configured with AICC wrapper in Internet Explorer, the PDF displays correctly with the AICC wrapper.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

1. Log in to customer integrated instance using secondary login.
2. Go to Learning
3. Find and launch item assigned with the created PDF and with URL link in document.
4. Clik Continue Course to load PDF.
5. Click the hyperlink in the PDF.
6. See that AICC wrapper disappears while using Chrome browser, this is not happening in Internet Explorer.

See video recording link for your reference: https://sap.apj.pgiconnect.com/p3dlj4cpdz6/

Resolution

Engineering team confirmed that the content in PDF is not rendered by LMS.

It depends on the Hyperlink target property set and browser behavior.

Customer need to reach out to their Content development team and do try _self as target for the links to open in same frame.

Keywords

aicc wrapper, pdf, hyperlink, google chrome , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions