2497207 - Organization id default value not applied on execution of User Connector - LMS

SAP Knowledge Base Article - Public

2497207 - Organization id default value not applied on execution of User Connector - LMS

Symptom

We have found that the SF User Connector is not defaulting to the Organisation ID specified in the Connector configuration.  The Organisation field does not get populated on the User record when loading new users where a existing value ‘sfuser.connector.defaultValue.parentOrgID=' for the above property is included in the configuration

Environment

SuccessFactors Learning

Learning Management System

Reproducing the Issue

Include a value for the property in the Connector Configuration under System Admin->Configuration->System Configuration->Connectors.

sfuser.connector.defaultValue.parentOrgID =

The value entered in the property must be a valid Organization id in the instance.

Have the file uploaded to the SFTP and schedule the User Connector SF to execute.

Monitor the connector run until successful completion.

Check the user record, the user record will not have the value mentioned in the property in the Organization field.

Cause

The property mentioned above is used when a org id that is not present in the system gets created by the connector, then that ID in the property becomes the parent for the newly created org ID.

It is not the default org id for the user record.

 

Resolution

This is working as expected and is not an issue actually. The significance of the property is to associate newly created Organization ids in the system to a parent org id.

 

Keywords

ORG_ID, Default value for Organization Id , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions