SAP Knowledge Base Article - Public

2497120 - Successful notification will show but after a few seconds, “Failed to process the job application” will pop up

Symptom

When candidates apply to a requisition for the first time, even if required fields are met, a successful notification will show up but after a few seconds, an error will occur “Failed to process the job application”.

Environment

Recruiting Management

Reproducing the Issue

1. Go to Career Site and apply as an External Candidate

2. Apply to e Requisition for the first time

3. Fill in all required fields and click on Save

4. Successful Application will show but after a few seconds, “Failed to process the job application” will pop up

Cause

  • Splunk error will be:Failed to process the Job application com.successfactors.sca.ServiceApplicationException: Security key is missing or does not match.
  • Check RMK configuration.

 

Resolution

  • This is happening because RMK switch is enabled without configuration
  • Reach out to Customer Support to check the configuration on the backend

Keywords

RCM-38272 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HCM Suite 1702