When candidates apply to a requisition for the first time, even if required fields are met, a successful notification will show up but after a few seconds, an error will occur “Failed to process the job application”.
Reproducing the Issue
1. Go to Career Site and apply as an External Candidate
2. Apply to e Requisition for the first time
3. Fill in all required fields and click on Save
4. Successful Application will show but after a few seconds, “Failed to process the job application” will pop up
- Splunk error will be:Failed to process the Job application com.successfactors.sca.ServiceApplicationException: Security key is missing or does not match.
- Check RMK configuration.
- This is happening because RMK switch is enabled without configuration
- Reach out to Customer Support to check the configuration on the backend
RCM-38272 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem