2496817 - Field mapping tool in BizX is empty

SAP Knowledge Base Article - Public

2496817 - Field mapping tool in BizX is empty

Symptom

Field mapping tool in BizX => Admin Center is showing empty results i.e. No mapping

Environment

All DC

Reproducing the Issue

Login to BizX => Admin center => Field mapping tool => No mapping shown or empty records

Cause

Webservice account locked out in Super admin

Resolution

Copy the password from :
BizX provisioning => Company settings => Enter KMS Webservice Credentials

Now Access Super admin => Service Logins => Under Login Set => DataService => check if account is locked
Unlock the same and change password.
Pass the copied password here save the same.

Now access BizX => Field mapping tool => it should show all mappings

See Also

2376407 - Setup Onboarding Integration is blank (RCM to ONB Mapping)- Onboarding

Keywords

Field mapping tool empty
Webservice locked out
Locked out account
Webservice login issue , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508