2496436 - Phone number displaying on Quickcard - Company Org Chart

SAP Knowledge Base Article - Public

2496436 - Phone number displaying on Quickcard - Company Org Chart

Symptom

When accessing the users' quickcard on Company Org Chart, the phone number is displayed:

OrgChart_PhoneNumber.png

Environment

SAP SuccessFactors Platform BizX

Resolution

The standard elements on quickcard are hard-coded and if data is populated for users in these fields, they cannot be hidden on quickcard.

List of standard elements available for quickcard:

  1. Name;
  2. Job Title;
  3. Location;
  4. Business Phone;
  5. Business Email Address;
  6. Manager.

Currently, custom fields are not supported on quickcard. However, you can repurpose one of the supported standard elements to show the necessary information (e.g. location, business phone or business email address).

Keywords

Org Chart, quick card, business phone number, business card, orgChart , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

Product

SAP SuccessFactors HCM Core all versions