- Two different authorization pages are prompted in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC).
- The issue is only reproducible when using an extended simple url (<customer>.<region>.sapbusinessobjects.cloud).
- For Example: <customer>.<region>.sapbusinessobjects.cloud/sap/fpa/ui/tenants/<tenant number>
- When using the simple url the tenant is accessible after entering email address and password on the SAP Cloud Identity authorization page.
- SAP Analytics Cloud 2017.12.1
Reproducing the Issue
- Logon to the tenant using an extended simple url (such as: <customer>.<region>.sapbusinessobjects.cloud/sap/fpa/ui/tenants/<tenant number>).
- Enter the email address and password on the Cloud ID logon page and click on Log On.
- Notice that another authorization page is prompted.
SAML authentication has defined incorrectly.
SAP BusinessObjects Cloud Operations needs to perform this action. In order to request it, you need to open a Product Support Incident using the link https://launchpad.support.sap.com/#incident/create
- Enter the USER ID (defined in SAP Analytics Cloud) belongs to the email address provided in the first logon page and the same password on the second logon page.
- Use the simple url (<customer>.<region>.sapbusinessobjects.cloud) only for login to the tenant.
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP, Hana, Logon, multiple , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem