2496148 - Unable to schedule reports in Report Center

SAP Knowledge Base Article - Public

2496148 - Unable to schedule reports in Report Center

Symptom

You are unable to schedule reports in Report Center as the option is greyed out although all RBP permissions are applied.
When you hover over the option a message is displayed:

'Schedule cannot be created as it requires Generic Object Support to be enabled. Please contact your administrator.'

Report Canvas New Schedule error.png

Environment

  • SuccessFactors HCM Suite
  • SuccessFactors HCM Core
  • Report Center

Reproducing the Issue

  1. Reporting then Report Center
  2. From the Action Menu the New Schedule option is greyed out and are unable to schedule a report
    • Report Canvas New Schedule greyed out.png

Cause

For Scheduling functionality to be used, in report center, we mandate that we have Enable Generic Objects — requires “Enable the Attachment Manager” enabled from provisioning.

Resolution

Please search for Enable Generic Objects — requires “Enable the Attachment Manager” in company settings in provisioning and ensure this is enabled.
enable Generic object v.png

Once the feature is enabled from provisioning the New Schedule option is available and can be used for Report scheduling.
Report Canvas New Schedule ok.png

 

Keywords

Report Center ORD Ad Hoc Dashboard Schedule a Report , KBA , LOD-SF-ANA-RCT , Report Center , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Core 1708