SAP Knowledge Base Article - Public

2496117 - An Error occurred while creating new Bank record Via Manage Data

Symptom

An error occurred while creating new Bank record Via Manage Data
Cannot create new Bank record Via Manage Data
Cannot update Payment Information

Environment

Employee Central

Reproducing the Issue

  1. Go to Admin Center then Manage Data.
  2. Create : Bank
  3. add: Manage data create new bank:
  4. Fill Country: Bank: Sort: BIC: 
  5. Save:
  6. Result Error Message 

Example Result: Found more than 1 internal code for same external code(upper). The same externalCode record has been already created: [741]

1Bank.png


This error also appears when updating Payment Information for a user:

Payment Method Error.png

Cause

Issue: "GENERIC_OBJECT_T_AUTONUM_SEQ" is corrupted.

Resolution

As MDF Engineering team need to run a Script to solve your issue,

Customer Action:

  1. Please contact Employee Central Support Engineer Team and Add the following to your Incident or Ticket:
  2. Customer Approval for the script

Employee Central Support Engineer Team Action:

  1. Please refer to Internal Memo 

After Script Result we can create new Bank record Via Manage Data

3Bank.png

Keywords

Bank, Payment Information, Found more than 1 internal code for same external code(upper), The same externalCode record has been already created, XAF-17186, SRSD-7334 , KBA , LOD-SF-EC-PAY , Payment Information , LOD-SF-EC , Employee Central , LOD-SF-EC-MDF , MDF & EC2MDF Migration , Problem

Product

SAP SuccessFactors HCM Core 1702