2495387 - UserId not created in OnboardingCandidateInfo

SAP Knowledge Base Article - Public

2495387 - UserId not created in OnboardingCandidateInfo

Symptom

userId not population in OnboardingCandidateInfo

1.png

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to BizX
  2. Admin Center
  3. Manage Data
  4. OnboardingCandidateInfo
  5. Search for candidate
  6. View that userId is blank

1.png

Cause

Configuration issue

Resolution

Once you have done the basic checks

  1. Check that Enable Pre-Day1 Experience for new hires is enabled in provisioning
  2. In Super Admin, Features, SF_Notification check that the 
  3. In Audit Trail for the candidate check that the candidatecreate integration was done sucessfully.

Once all those checks are done

  1. In Super Admin, Processes, check the there isn't an advance condition on step 2 for the candidate to skip that step.
  2. 2.png
  3. Remove the advance condition
  4. The candidate needs to be on the New Employee Step for the userId to be created on the OnboardingCandidateInfo Object.

Keywords

OnboardingCandidateInfo, OCI, Admin Center, userId, CandidateCreate message to BizX once new-hire is created, Enable Pre-Day1 Experience for new hires , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding 1608