SAP Knowledge Base Article - Public

2495148 - Users receive error message when logging into the system

Symptom

An Admin may have reset a user's account/password.

The user is now reporting that they receive an error message when attempting to log into the system. 

The error message will say: "Login unsuccessful. Invalid manager detected. Please contact your local system administrator for assistance. Sorry for the inconvenience".

Cause

There is no manager listed for the user's account in the system. This is a mandatory field.

Resolution

An Admin will need to enter a value for the manager field for the user who is reporting this error.

They can enter a real manager, or use the option No_Manager. The field cannot be left blank however.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-MNG , Manage user issues , Problem

Product

SAP SuccessFactors HCM Core all versions