SAP Knowledge Base Article - Public

2495036 - Some Fields Like Additional Name 2 do not Bring Results in the Account Search.

Symptom

Some fields like Additional Name 2 do not bring results in the Account search.

Reproducing the Issue

  1. Go to Customers work center.
  2. Open the Account view.
  3. Search at the top right corner of the screen for a value contained in the field Additional Name 2.
  4. No results will appear.

Cause

The Search field was designed to consider only the most used fields, such as ID, Name, City, Country, etc. to maximize performance.

Resolution

The only way to make the results from the field Additional Name 2 available there, is through a PDI custom code.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions