2494662 - Unable to Send Incidents to the Provider

SAP Knowledge Base Article - Public

2494662 - Unable to Send Incidents to the Provider

Symptom

System raises error messages when user try to send incident to the provider:

Cannot send to the provider; please update your e-mail address and/or telephone number.

Reproducing the Issue

  1. Open Help Center.
  2. Report an Incident.
  3. Fill the content and click Direct Forward.

You can see an error message:

Cannot send to the provider; please update your e-mail address and/or telephone number.

 

Cause

You did not maintain your e-mail address and/or telephone number.

Resolution

  1. Go to Administrator work center.
  2. Open Users, Employees subview.
  3. Search and find your account, click Edit.
  4. Under In-House Communication Tab, maintain the missing e-mail address and/or phone number, save.

After maintain your e-mail address and/or phone number, you will be able to send incidents to the Provider.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions