SAP Knowledge Base Article - Public

2494572 - Outlook Button Save and Send E-mail Greyed Out

Symptom

Outlook button Save and Send E-mail greyed out.

Reproducing the Issue

  1. Open Outlook.
  2. Click on New E-mail.
  3. Button Save and Send E-mail Greyed Out.

36530-outbound-e-mail.jpg

Cause

After a standard installation of the Outlook add-in the setting Enable Service Agent Responses to Tickets is activated.

Resolution

  1. Open Outlook.
  2. Go to Settings.
  3. Uncheck the option Enable Service Agent Responses to Tickets.
  4. Save it.

38042-setting-enable-service-agent-responses-to-tickets.png

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions