SAP Knowledge Base Article - Public

2494068 - Users can not log into the SAP Analytics Cloud mobile application due to an SSL error when using Reverse Proxy URL

Symptom

  • The SAP Analytics Cloud (SAC) mobile app is installed on the mobile device.
  • The apache reverse proxy URL is accessible from that mobile device.
  • After entering the SAC URL the following error appears: "An SSL error has occurred and a secure connection to the server cannot be made."

SSL_error_SAC_app.PNG

Environment

  • SAP Analytics Cloud mobile app version 2.0.5

Reproducing the Issue

  1. Start the SAP Analytics Cloud application.
  2. Enter the "App Password".
  3. Provide the Reverse Proxy Server URL.
  4. Observe the error message.

Cause

  • Self-signed or not trusted SSL certificates are not supported when logging in via the SAP Analytics Cloud iOS application.
  • You are trying to access SAP Analytics Cloud via the Web Dispatcher URL, which is currently currently under investigation by Development.

Resolution

The issue is addressed in the current SAP Analytics Cloud app on the Apple app store.

*Please note that the mobile app requires server settings with SSL satisfying Apple's SSL requirement on ATS.

See Apple documentation on SSL requirements:
https://developer.apple.com/library/content/documentation/General/Reference/InfoPlistKeyReference/Articles/CocoaKeys.html

See section Requirements for Connecting Using ATS.

Workaround

  • The SAP Analytics Cloud app supports Apache Reverse Proxy URL with a trusted SSL certificate.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning,Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0