SAP Knowledge Base Article - Public

2493803 - SF App: PDF file is not opening on Android device


PDF file is not loading when accessing the course from SF App on Android device and just stays on Content Structure Page.


We would like to just launch the PDF file without wrapper in the content object we have selected the Launch Method as AICC but didnt enable the Use Wrapper option. And we have also tried to user Launch Method as Browser and it still doesnt load.


Successfactors LMS

Learning Management System


For the PDF file to launch without wrapper on the SF App Android device you need to select Launch Method as Document type. 

NOTE: PDF file doesn't load on SF App so you need to install some PDF file reader on the device.

So when you launch the course from App, you will be give option to choose the reader in which you would like to open the file as shown below in screen shot.



Launching PDF on SF App

PDF doesnt load on icontent server on App

Android PDF file launch issue , KBA , LOD-SF-LMS-CNT , Content , Problem


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