2493212 - Frequently Asked Questions (FAQ) on SuccessFactors Learning Management System (LMS)

Please also explore our KBAs around more product specific topics

This document is around Frequently Asked Questions on SuccessFactors Learning Management System.

Please note this is a live document. Content will added as we receive more feedback and questions.

Topics Covered:
 1.  General LMS Topics
 2.  Items, Curricula, Classes
 3.  Users, Admins, Managers, Instructors
 4.  Home Page, Roles & Permissions
 5.  System Configurations

SAP SuccessFactors Learning

Q1. Where can I download the latest release notes?
A1. Release notes are available in the Customer Community. Please follow the below link to access the page directly. (Please note that you will need to login with your S-User Credentials)
https://community.successfactors.com/t5/custom/page/page-id/Release?blogid=ProductUpdates

Q2. Where would we be able to download the patch notes?
A2. Patch notes are also available on SAP Help. Login is required to view everything.

Q1. What is the difference between Credit Hours, Total Hours, Contact Hours, CPE Hours and Length?
A1. Please follow the KBA Article for detailed information 2186841

Q2. How to set Account Codes Auto-populating for a Class?
A2. This article explains how an account code can be set up to auto populate the account codes for classes. 2073408

Q3. If an item with retraining has a prerequisite, will the user have to take the prerequisite when the retraining kicks in?
A3. If an item that has retraining on it, as well as a prerequisite; the prerequisite will NOT be reassigned when the retraining kicks in. This is because the prerequisite will have already been met the first time the user took the item.

Q4. Why do some completed curricula not display a Completions Status or Completion Date under the user's Curricula tab?
A4. This happens when items for curriculum do not have an Effective Date set. An effective date is required for the Curricula to have a basis to check if the requirement has been completed successfully.
      Check the KBA for detailed information. 2252538

Q5. How do I push revised content to users that are assigned content via curricula?
A5. While revising the content you get an option to push it to the assigned user base. Please check detailed information in the KBA 2075363

Q6. When creating completion status, how can they be populated in the Status Drop down tab in the selector?
A6. This is accomplished by associating the created completion status with the particular item types. Please check detailed information in the KBA 2105068

Q7. When creating a Curriculum and assigning it, users say they don't finish the items, yet it is marked completed?
A7. This can be because the Effective Date has not been established. Please check detailed information in the KBA 2252538

Q8. How to give a user another attempt at an exam when they have reached the maximum permitted tries?
A8. This can be done ONLY by an Admin. Please check the detailed steps in the Help Portal Page Clearing a Locked Exam or Learning Item for Users

Q9. How can a user be prevented from being enrolled in two Classes for the same item?
A9. This can be used by using the Registration Threshold days for the Class. Please check detailed information in the KBA 2340762

Q10. Is it possible to connect a library to a curricula through Curriculum Connectors?
A10. At the moment this is not an available field on the connector workbook to set it up on the curriculum connector, this is an enhancement request that will be taken in consideration by Product Management.

Q11.Can I hide the Class description / Item Details on the user side?
A11. This cannot be hidden.

Q12. Can Item Comments be displayed on Users interface?
A12. No, Users can't view the item comments. It is only viewable by the admins.

Q1. Could you please explain how is the library search engine supposed to work?
A2. Yes, we have created a KBA for detailed explanation. Please check our KBA 2361433

Q2. What is the difference between User ID versus External ID?
A3. We have created a KBA for detailed explanation. Please check our KBA 2390723

Q3. How do I create a Custom Approval Process?
A4. Please check our Help Portal Page Creating Approval Processes

Q4. Can we hide warning message whenever a user starts an online item where there is a later revision available?
A5. This is a system functionality and we can't change the behavior. Please check our KBA 2404785

Q1. How do you use the Recommended Items in Learning Library?
A1. Please check our Help Portal Page Enabling Learning Recommendations

Q2. Is there a way to remove the order button on the library tab on the user/student interface?
A2. The order button indicates that the item is not established as an internal learning event and thus the order option button will appear for the prospective students.
      To eliminate the order button appearing on the user side, when creating the item, you will need to associate a segment or specify an Online Completion Status to the item.

Q3. How can the news page be displayed after a User logs in?
A3. We have created a KBA for detailed explanation. Please check our KBA 2105188

Q4. Multiple currencies are being displayed in student/user library search results, How do we remove the other currency displays?
A4. Currency information being displayed in the library search results and pricing display can be turned off by making the currency ID "Inactive".
      Please check our KBA 2105191

Q5. Training planner, button “Add Course” is not available.
A5. It can happen due to the below reasons.
      i)  The training request has been reviewed by the Training Manager
      ii) The training request period does not allow planning

We have created a KBA for detailed explanation. Please check our KBA 2377892

Q6. Can we have a Cover page with a gif image file?
A6. Yes, it is possible to add gif files on a cover page. Please check our KBA 2384220

Q7. What is the external request form?
A8. We have created a KBA for detailed explanation. Please check our KBA 2327231

Q8. How to create Custom Landing Page in LMS
A9. Please check our Help Portal Page Adding Custom Tiles

Items, Curricula, Scheduled Offerings, Users, Admins, Supervisors, Instructors, Home Page, Roles & Workflows, System Configuration, FAQ, Frequently Asked Questions , KBA , LOD-SF-LMS , Learning Management System , How To