2492913 - The Payment Facet is Missing in the Visit

SAP Knowledge Base Article - Public

2492913 - The Payment Facet is Missing in the Visit

Symptom

The Payment facet is missing in the Visit.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Select the Project and click on Edit Project Scope.
  4. Go to the Scoping section and expland Scoping Element :Industry Solution->Consumer Product Extended ,here you can see Payment option is check/scope.

Now,

  1. Go to the Visits work center.
  2. Go the Visits view and open any random visit.

You can see the Payment facet is missing ,even when checked via personalization.

Cause

The payment related facet is call/named as Collections in the Visit.

Resolution

You need to ensure the Collection facet is made visible under the Visit, once Payment is scope in the Business Configuration.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708