SAP Knowledge Base Article - Public

2492913 - The Payment Facet is Missing in the Visit


The Payment facet is missing in the Visit.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Select the Project and click on Edit Project Scope.
  4. Go to the Scoping section and expland Scoping Element :Industry Solution->Consumer Product Extended ,here you can see Payment option is check/scope.


  1. Go to the Visits work center.
  2. Go the Visits view and open any random visit.

You can see the Payment facet is missing ,even when checked via personalization.


The payment related facet is call/named as Collections in the Visit.


You need to ensure the Collection facet is made visible under the Visit, once Payment is scope in the Business Configuration.


KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708