SAP Knowledge Base Article - Public

2492837 - LMS: Admin Unable to Delete Unsent Emails

Symptom

Admin does not have the option 'Manage Unsent Emails'.

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

Go to Admin> Tools.

manageunsent.jpg

Cause

Workflow 'manage unsent email' has not been added to the admin's role.

Resolution

1. Go to Admin> Security> Role Management.

2. Search and edit the admin's role.

3. Click on Workflows tab.

4. Add one or more from the list.

5. Expand All and add for 'manage unsent email'.

Keywords

manage unsent emails, purge emails, admin cannot purge emails, delete unsent emails , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors HCM Core all versions