2492826 - Email Notification Received in Incorrect Language

SAP Knowledge Base Article - Public

2492826 - Email Notification Received in Incorrect Language

Symptom

  • Email notifcation received in incorrect language.
  • Workflow generates an AlertMessage in the wrong language for the user.

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Cause

  • In this scenario the user expected to receive the notification in English; however was instead getting it in French.
  • The Translation Default Value setting was not configured for the correct language.

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Resolution

Check the Translation Default Value for the AlertMessage kicked off by the Workflow.

Keywords

SuccessFactors , Success Factors , SF , Employee Central , EC , AlertMessage , Alert Message , e-mail , locale , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions