You might have questions like:
- Where can I find service level agreements (SLA) for SAP Analytics Cloud?
- What down time is expected for users?
- Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
- Are there planned schedules available when SAP Analytics Cloud gets updated?
- SAP Analytics Cloud
- Service level agreements:
- Official information about SLA's can be found here: SLA Update for SAP Analytics Cloud and in Service Level Agreement for SAP Cloud Services.
- Official information about the SAP Support policy and SAP Product Support responsibilities can be found here: Support policy for Cloud Customers.
- Release plans:
- The maintenance schedule is not officially released, but you can expect it every two weeks.
- Every time a new version is deployed, SAP publishes official content mentioning new changes and functionalities
- Similar to: What's new? or Release Information.
- Release Notifications:
- The deployment of a new release is expected during the evening for that specific region the tenant belongs to.
- A system message indicates that the tenant is under maintenance.
- An informational bar appears in the application before the update that notifies users about upcoming upgrades and system downtime.
- More questions?
- What’s New and Product Updates
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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