SAP Knowledge Base Article - Public

2492733 - Service level agreements (SLA) for SAP Analytics Cloud customers

Symptom

You might have questions like:

  • Where can I find service level agreements (SLA) for SAP Analytics Cloud?
  • What down time is expected for users?
  • Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
  • Are there planned schedules available when SAP Analytics Cloud gets updated?
  • 2728183 - Why is my SAP Analytics Cloud system on version 2018.19.5 / 2018.19.X?

Environment

  • SAP Analytics Cloud

Resolution

  • Service level agreements:
  • Release plans:
    • The maintenance schedule is not officially released, but you can expect it quarterly. See 2728183.
    • Every time a new version is deployed, SAP publishes official content documenting new changes and functionalities.
    • Similar to: What's new? or Product Updates and Plan.
  • Release Notifications:
    • The deployment of a new release is expected during the evening for that specific region (Australia and Asia, Europe, Americas).
    • A system message indicates that the system is under maintenance.
    • An informational bar appears in the application before and after the update that notifies users about upcoming upgrades and system downtime.
  • More questions?

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, wave, waves, orca, uptime, downtime , KBA , sap analytics cloud restore , sla sboc , sap analytics cloud agreements sac maint , maintenance , sac downtime downtime and maintenance ap , appointment , timetable , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0