SAP Knowledge Base Article - Public

2492733 - Service level agreements (SLA) for SAP Analytics Cloud customers


You might have questions like:

  • Where can I find service level agreements (SLA) for SAP Analytics Cloud?
  • What down time is expected for users?
  • Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
  • Are there planned schedules available when SAP Analytics Cloud gets updated?


  • SAP Analytics Cloud


  • Service level agreements:
  • Release plans:
    • The maintenance schedule is not officially released, but you can expect it every two weeks.
    • Every time a new version is deployed, SAP publishes official content mentioning new changes and functionalities 
    • Similar to: What's new? or Release Information.
  • Release Notifications:
    • The deployment of a new release is expected during the evening for that specific region the tenant belongs to.
    • A system message indicates that the tenant is under maintenance.
    • An informational bar appears in the application before the update that notifies users about upcoming upgrades and system downtime.
  • More questions?

See Also

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SAP Analytics Cloud 1.0