2492733 - What SLA's are applicable for SAP Analytics Cloud customers?

SAP Knowledge Base Articles - public

2492733 - What SLA's are applicable for SAP Analytics Cloud customers?


You might have questions like:

  • Where can I find service level agreements (SLA) for SAP Analytics Cloud?
  • What down time is expected for users?
  • Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
  • Are there planned schedules available when SAP Analytics Cloud gets updated?


  • SAP Analytics Cloud


  • Service level agreements:
  • Release plans:
    • The maintenance schedule is not officially released, but you can expect it every two weeks.
    • Every time a new version is deployed, SAP publishes official content mentioning new changes and functionalities 
    • Similar to: What's new? or Release Information.
  • Release Notifications:
    • Deployment of new releases are expected during the evening for that specific region the tenant belongs to.
    • A message indicates that the system is under maintenance and an informational bar appears in the application prior to the update, notifying users about upcoming upgrades and downtime:
  • More questions?

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, wave, waves, orca , KBA , sap analytics cloud restore , sla sboc , LOD-ANA , SAP Analytics Cloud , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0