You might have questions like:
- Where can I find service level agreements (SLA) for SAP Analytics Cloud?
- What down time is expected for users?
- Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
- Are there planned schedules available when SAP Analytics Cloud gets updated?
- SAP Analytics Cloud
- Service level agreements:
- Official information about SLA's can be found here: SLA Update for SAP Analytics Cloud and in Service Level Agreement for SAP Cloud Services.
- Official information about the SAP Support policy and SAP Product Support responsibilities can be found here: Support policy for Cloud Customers.
- Release plans:
- The maintenance schedule is not officially released, but you can expect it every two weeks.
- Every time a new version is deployed, SAP publishes official content mentioning new changes and functionalities
- Similar to: What's new? or Release Information.
- Release Notifications:
- Deployment of new releases are expected during the evening for that specific region the tenant belongs to.
- A message indicates that the system is under maintenance and an informational bar appears in the application prior to the update, notifying users about upcoming upgrades and downtime:
- More questions?
- Help resources and free SAP Analytics Cloud content
- Help portal
- SAP Community ( Questions & Answers / Direct Link to ask question / Blogs )
- SAP community wiki
- Enhancement requests using SAP Customer Influence (formerly known as Ideaplace)
- Video tutorials
- Videos by topic areas: ( Overview, Models and Connections, Stories, SAP Digital Boardroom, Planning, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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