2492733 - Service level agreements (SLA) and support policy overview for SAP Analytics Cloud customers

You might have questions like:

• Where can I find service level agreements (SLA) for SAP Analytics Cloud?
• Where can I find the SAP Support policy, including scope, customer response levels, customer responsibilities and SAP Product Support responsibilities?
• What down time is expected for users?
• Are notifications sent or do they appear in the application while upgrades are being performed in SAP Analytics Cloud?
• Are there planned schedules available when SAP Analytics Cloud gets updated?
• When are the SAP Analytics Cloud releases and where is the release information?
• Where is the SAP Analytics Cloud Outage Information?
• What qualifies as a very high case for SAP Analytics Cloud?
• If you have a Partner Test & Demo system (Classification: partnerTest) see 2850263 - Service level agreements (SLA) for SAP Analytics Cloud partners.

• SAP Analytics Cloud (Enterprise)

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