SAP Knowledge Base Article - Public

2492641 - Problem (Configuration) - Activity Reassigned to Different User Because Hiring Manager is set as Employee in Security - Onboarding [Process] [Security]


Activity in signature step getting reassigned to different user because hiring manager is set as employee in Security


SAP SuccessFactors Onboarding

Reproducing the Issue

Activity is getting re-assigned from actual hiring manager and is routed to another hiring manager


For Live Customer(s)

Kindly confirm and do the following steps:

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Security > Users
  2. Find the affected Hiring Manager and click edit button to show user properties
  3. Validate if 'Employee' checkbox is marked
  • Note

    If marked, the system assumes user as an employee and will reassign activity to another Hiring Manager (automatically).

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident to help confirm your concern as there might be a logic in the back-end.


For Implementation Partner(s) and Consultant(s)

Aside from the step aforementioned, kindly check the back-end if there is an assigned option step for the user.


For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note

See Also

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