- The user administration page is not accessible in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC).
- The page does not show anything in the browser therefore the action cannot be performed.
- SAP Analytics Cloud
- Google Chrome
Reproducing the Issue
- Log in to SAP Analytics Cloud
- Go to Security > Users page
- Observe that the page is empty and users can't be seen
There are cases, when changes are made to the application after a wave release, but they don’t register immediately due to caching.
Perform a Cache deletion and Hard reload of Google Chrome on Windows:
- Press F12 in Google Chrome to open the Chrome Developer Tool.
- Press right click on the "Refresh" icon in Chrome browser and choose 'Empty Cache and Hard Reload'.
Google Chrome on Mac:
- Hold the 'Shift' key and click the Reload button.
- Or hold down 'Cmd' key and 'Shift' key then press R.
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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