SAP Knowledge Base Article - Public

2492340 - User Management page (or similar sub-page) is empty in SAP Analytics Cloud

Symptom

  • The user administration page is not accessible or available in SAP Analytics Cloud.
  • The page does not show anything in the browser therefore the action cannot be performed.

Environment

  • SAP Analytics Cloud
  • Google Chrome

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Go to Security > Users page
  3. Observe that the page is empty and users can't be seen

Cause

There are cases, when changes are made to the application after a release, but they are not registered immediately due to caching.

Resolution

Perform a Cache deletion and Hard reload of Google Chrome on Windows:

  1. Press F12 in Google Chrome to open the Chrome Developer Tool.
  2. Press right click the "Refresh" icon in Chrome browser and choose 'Empty Cache and Hard Reload'.

hard_reload.jpg

Google Chrome on Mac:

  1. Hold the 'Shift' key and click the Reload button.
  2. Or hold down 'Cmd' key and 'Shift' key then press R.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, blank, empty, users, incorrect , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0