2492294 - Font size defined in email templates does not reflect correctly on outlook email

SAP Knowledge Base Article - Public

2492294 - Font size defined in email templates does not reflect correctly on outlook email

Symptom

Scenario: User sets a font size of 13.5 to a recruiting email template. However, the size always gets reduced and doesn't reflect the same when received in MS Outlook

Environment

SuccessFactors BizX - Recruiting Management (RCM)

Cause

From Successfactors, the font size is shown in pixels (px) however, Microsoft Outlook always converts font-size from pixels (px) to points (pt)
Therefore, font-sizes differ when viewed on this application.

"pt" is meant for printing while "px" is meant for rendering on screens

Resolution

If you wish to have the same font size on both SF and Outlook. You may change the font size of recruiting email template by clicking the “Source Button” in the email editor and change manually from px to pt.

font size_issue.png

Keywords

Font size Recruiting email template , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1705