SAP Knowledge Base Article - Public

2492228 - Form Template Missing for Service Work Ticket and Service Request

Symptom

You have noticed that no one form template is available in the system for Service Work Ticket (code C37) and Service Request (Code C31).

Reproducing the Issue

  1. Go to Application and User Management.
  2. Select Form Template Maintenance.
  3. Click in Advanced Search and in Template Group field, select Service Work Ticket (Code C37) or Service Request (Code C31).
  4. Then click over OK.
  5. No form template will be found.

 

 

Cause

In Business Configurartion, you have selected a country for which there are not standard delivered form templates for Service Request/ Tickets there are no country-specific form template variants. Hence it is required to also scope country US - because the master form template is in United States/ English.

Resolution

Please to scope US in addition to currently country in your system, following the steps below:
Go to Business Configuration

  1. Select Implementation Project
  2. Click in Edit Project Scope
  3. For Country, add US for your tenant.

Now the standards form templates should be available for you.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711