2492000 - User request notification in wrong language

SAP Knowledge Base Article - Public

2492000 - User request notification in wrong language

Symptom

The notification templates UserCreatedAccountApproved and UserCreatedAccountDenied are received by external users in a different language than the language selected in their registration.

The Site that the user is registering for has an approval process for the Registration Validation.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. External user registers for access to an external Site.

2. On the Create New Account page a Locale is selected but the external user under the Preferences options.

3. After the external user receives either a UserCreatedAccountApproved and UserCreatedAccountDenied notification, based on whether their request has been accepted or denied. This email notification is in a different language to what the external user selected.

Resolution

The language that the notification templates UserCreatedAccountApproved and UserCreatedAccountDenied are sent in will be decided by the Default Active Locale ID of the Site settings. This is standard system behaviour.

Default Active Locale ID.png

Keywords

UserCreatedAccountApproved, UserCreatedAccountDenied, external users, multiple languages, request notification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions