SAP Knowledge Base Article - Public

2491955 - Unable to Select a Variant from the Drop-Down List in the Field Mapping Tool

Symptom

The variant we want to use during mapping is appearing in the dropdown but cannot be selected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SucessFactors Onboarding
SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to your instance.
  2. Navigate to Admin Center
  3. Search for Field Mapping tool. 
  4. Select Field Mapping tool for Onboarding/Offboarding EC integration
  5. Select a field you are trying to map then try to choose a variant from the dropdown but you are unable to select. 

Cause

  1. The picklist value for the variant you are trying to choose has a status equals to deleted.

KBA1.png

Resolution

  1. To fix this issue, set variant status to active then save.
     KBA2.png
  2. Then re-import the updated picklist file.

NOTE: This action can be done with any picklist value except for address type picklist

Additional Steps on how to download, edit and re-import/upload the file.

  1. Logon to your instance.
  2. Go to Admin Center 
  3. Select Picklist Management
  4. Export all picklists
  5. Then open the picklist file you exported/downloaded. 
  6. Find the picklist and edit the value then save the file as a CSV on your computer (Must be in CSV format)
  7. To re-import > Go to Admin Center >  Search for Picklist Management
  8. Select Import Picklists > Select No for new option
  9. Choose the newly updated file then click submit button. 
  10. Try to select the variant from the dropdown it will now be selectable. 

Keywords

Field Mapping Tool, ONB-EC Integration, Variant , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions