- System owner has been changed in SAP Analytic Cloud Tenant.
- System administrator notifications are not retrieved by the current system owner.
- Notifications are being send to the original tenant owner.
- SAP Analytics Cloud 2017.11.1
Reproducing the Issue
- Login to SAP Analytics Cloud.
- Go to Security >> Users and assign System_Owner to another user.
- Log out.
- Try to log in with a deleted user and notice the following message
- "It seems your profile is not configured for this system. Please contact your system administrator, or end this session and try again later."
A communication failure occurred that led to the two systems (SAC and SAP Cloud ID) having different owners.
- Log in with an admin user to SAP Analytics Cloud.
- Highlight a user who you would like to temporarily make the System Owner.
- Click the transfer System Owner button.
- Make sure to make your old System Owner an Admin.
- Now change the System Owner back to the desired System Owner.
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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