2491492 - Record Configuration Functionality - LMS

SAP Knowledge Base Article - Public

2491492 - Record Configuration Functionality - LMS

Symptom

 When we change the record configuration sequence(order) for user, we still find the user record screen is not changed as per the record configuration setup.

Environment

SuccessFactors Learning

Learning Management System

Reproducing the Issue

Navigate to System Admin --> Configuration --> Record Configuration

Change the sequence(ordering) for user under the record tab

Navigate to User screen to check the the user record

Ordering is not same as the record configuration setup.

Cause

The cause for this is that the admin who is trying to modify this in Record Configuration, would have at some point changed the ordering in a particular User record under the Personilize section.

Once an admin makes changes in the Personalize section, then if that admin tries to modify this in the Record configuration, those changes will not apply for that admin and the admin will continue to see the ordering of the fields based on his personalized view

 

Resolution

This is working as expected as per our product management team.

Keywords

Record Configuration, Order of fields , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions