2491223 - How to purge queued LMS emails

SAP Knowledge Base Article - Public

2491223 - How to purge queued LMS emails

Symptom

Some e-mails were triggered on your LMS environment and desire to delete these e-mails (prevent their delivery).

Environment

SuccessFactors Learning Management System - Notifications

Resolution

On the LMS Administration side, navigate to System Admin > Tools > Manage Unsent Emails.

You will notice a 'Delete Unsent Emails' button. By clicking on it, you will remove all e-mails that are pending their delivery (e-mails that are on the PA_MAIL table). Please review below a screenshot that illustrate this.

Manage unsent Emails.png

In addition, please notice the following details:

  • This removal does not include e-mails that are not triggered by LMS yet. It includes only e-mails that are already pending the delivery (emails generated by LMS but not yet delivered to the SMTP server).
  • You cannot choose which emails to delete. The option is to delete them all.
  • Unsent emails that are deleted will never be sent to the email recipient(s) and are permanently removed from the system. No option to recover.
  • Only Admins with “Manage Unsent Emails” workflow can view the count and date range for unsent email and can delete unsent email.
  • Delete Unsent Email button is available when at least 1 email exists. Otherwise, the button will be grayed out.

Keywords

Clear PA_MAIL table, Queued emails, Purge emails, Delete notifications , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708