2490863 - Error on Team Summary Tile - Unable to fetch Slide Count

SAP Knowledge Base Article - Public

2490863 - Error on Team Summary Tile - Unable to fetch Slide Count

Symptom

When trying to access the Team Summary tile on Home Page, the following error message appears:

"Unable to fetch Slide Count for Dossier Type:manager. Root Cause:com.successfactors.sca.ServiceApplicationException: No Dossier exists for type:manager"

Environment

SAP SuccessFactors Presentations

Reproducing the Issue

  1. Go to the Home Page of a user with direct reports;
  2. Click "Team Summary" Tile;
  3. An error message is shown:

team_tile_Summary_error.jpg

Cause

This error message is caused due to an error of the system during the execution of the migration script.

Resolution

To resolve this issue, it is necessary to run the migration script again in your instance.

This request is executed by our Engineering team. Thus, to complete this request, it is necessary to open an incident with Cloud Product Support, who will engage the Engineering team on your behalf.

Cloud Product Support will open a request with Engineering team (similar to TRVW-1560) to run the migration script in your instance.

Keywords

team summary tile unable fetch slide count error message , KBA , LOD-SF-PRS , Presentations , LOD-SF-PRS-SYS , System Performance, Usability, Errors, Security , LOD-SF-PRS-ADM , Admin Center, Permissions, Settings, People Search , Problem

Product

SAP SuccessFactors HCM Core 1705