We have an issue with the security permissions for the Instructor Role, we have added the Add Walk ins workflow to the Instructor role.
The system seems to only allow the instructor to Add Walk ins that are in the student/employee Organization and will not let the Instructor Add Walk ins from other Organization.
We need Instructors to be able to add Walk ins for all users (from all organizations).
Learning Management System
You can enable user search outside the org level by disabling the following configuration "restrictUserPeerSearchbyOrg".
This configuration is found in System Admin -> Configurations -> System Configuration -> Search
# This configuration is used to limit the end user's user search to users within an organization tree.
# True: users may only search for users within specified organization tree
# False: users may search for any active user in the LMS
# Default: false
# This configuration is used to specify the number of organization levels above the user's organization the user can search when restrictUserPeerSearchbyOrg is enabled.
# Min Value: 0 /Max Value: 30 Default value: 0
# 0: search results returns only users associated to the user's organization or its sub-organizations
# > 0:search results returns users associated to user's parent organization <x levels above user's org> and its sub-organizations
So please enable the configuration "restrictUserPeerSearchbyOrg" and set the following configuration "orgLevelsAboveUser" as per your requirement.
Add Walk Ins
Instructor Role Issue , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem