2490858 - Instructor - Add Walk-ins issue when adding users to Offering

SAP Knowledge Base Article - Public

2490858 - Instructor - Add Walk-ins issue when adding users to Offering

Symptom

We have an issue with the security permissions for the Instructor Role, we have added the Add Walk ins workflow to the Instructor role.

The system seems to only allow the instructor to Add Walk ins that are in the student/employee Organization and will not let the Instructor Add Walk ins from other Organization. 

We need Instructors to be able to add Walk ins for all users (from all organizations).

Environment

Successfactors LMS

Learning Management System

Resolution

You can enable user search outside the org level by disabling the following configuration "restrictUserPeerSearchbyOrg".
This configuration is found in System Admin -> Configurations -> System Configuration -> Search

# This configuration is used to limit the end user's user search to users within an organization tree.
# True: users may only search for users within specified organization tree
# False: users may search for any active user in the LMS
# Default: false
restrictUserPeerSearchByOrg=false

# This configuration is used to specify the number of organization levels above the user's organization the user can search when restrictUserPeerSearchbyOrg is enabled.
# Min Value: 0 /Max Value: 30 Default value: 0
# 0: search results returns only users associated to the user's organization or its sub-organizations
# > 0:search results returns users associated to user's parent organization <x levels above user's org> and its sub-organizations
orgLevelsAboveUser=0

 
So please enable the configuration "restrictUserPeerSearchbyOrg" and set the following configuration "orgLevelsAboveUser" as per your requirement.

Keywords

orgLevelsAboveUser restrictUserPeerSearchbyOrg Add Walk Ins

Instructor Role Issue , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions