2490763 - Cannot Open Attachment Type Email in Tickets

SAP Knowledge Base Article - Public

2490763 - Cannot Open Attachment Type Email in Tickets

Symptom

There is a ticket within the system with a file attached that appears as message.rfc822. When you try to open this, the action is not allowed to you.

Cause

If you check the Allowed Mime Type list in Business Configuration, for the MIME Type Code 10022 the File Extension that is select as Default is the option msg.

Resolution

The optiion that will allow you to open this file is eml. So to select this option, please do the following manual steps:

  1. Go to Business Configuration -> Implementation Project -> open Activity List -> open Fine Tuning tab.
  2. Search for MIME and open the link.
  3. In the resulting screen, search for Mime Type: message/rfc822 or MIME Type Code 10022.
  4. Select the record and in the File Extension section, uncheck the default flag for msg.
  5. Select the record for "eml" and mark it as default.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711