2490748 - Emails Triggered to the Line Manager’s Mailbox, Requesting to Approve the Tasks of Employees who had Already Exited from the Organization.

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2490748 - Emails Triggered to the Line Manager’s Mailbox, Requesting to Approve the Tasks of Employees who had Already Exited from the Organization.

Symptom

The Line Manager in your Organization may have received Emails requesting to Approve the BTM Tasks of the Employees who had already exited from the Organization.

For example:

Emails may have been triggered to the Line Manager’s Mailbox, requesting to Approve the Sick leave of an Employee XYZ. Below are the details of the Email received.

Subject: Approve Leave Request – Sick Leave - ABC (XXXXX)- DD.MM.YYYY - DD.MM.YYYY.

Email message:

You have been notified about a change of data in your system.

Depending on the type of change, this notification is intended to:

* Inform you about the change
* Require you to perform a task
* Ask you to review data

For more information about what you need to do, click here.

Cause

The Employee ABC had applied for a leave for DD.MM.YYYY. This Employee was then Terminated on DD1.MM1.YYYY1.
The leave was Approved by the Manager on DD2.MM2.YYYY2, which was after the Employee's termination from the system.

The BTM - Business Task Management has the default logic to determine the Approvers in case the system is unable to find the relevant Approver for the Tasks.

In this case, there were Unapproved Leaves after the termination of the Employee ABC. Since, the Employee ABC is already Terminated in the system, the system could not find the relevant Approver and the BTM logic of determining the responsible Manager determines multiple Managers and the Email gets triggered to all.

Resolution

Managers must take appropriate action on such Tasks by selecting either Approve or Reject.
Ensure that all the Leaves and Time Recordings are Approved before you Terminate the Employee in the Organization.

Keywords

KBA , AP-PAY , Payment Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702