2490567 - Administrators unable to see more than the first line of Comments field in the items and scheduled offerings records

SAP Knowledge Base Article - Public

2490567 - Administrators unable to see more than the first line of Comments field in the items and scheduled offerings records

Symptom

Some administrators are only able to see the first line of the Comments field content in the items and scheduled offerings records.

comments field view workflow.PNG

Reproducing the Issue

  1. Login to LMS Admin with an Administrator who has a role role which does not include the Edit Item workflow (but includes View Item workflow)
  2. Go to Learning and select an item or Scheduled Offering that has a Comment field filled in with more than one line
  3. Observe: only the first line is displayed and the administrator does not have any option to read the rest of the text in the field

Resolution

This behaviour cannot be changed currently. Engineering team has commented that due to capacity constraints, the comments pop-up was setup only for editing comments. For this reason the administrators will need the Edit Item workflow to view the comments that are more than one line long. There is currently no other workaround for this and  the re-designing of this screen to allow this in View mode will be addressed in future releases when Development will update the Admin UI. This is currently in the road map for engineering team but no target date is yet available for this change.

Therefore, you will need to grand the Edit Item workflow to the administrators who need to see such comments.

@Support: see internal memo for details.

Keywords

several; lines; expand; comment; see; open , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1705