2490125 - Learning domain empty in ORD / LMS User or Admin domain missing in ORD

SAP Knowledge Base Article - Public

2490125 - Learning domain empty in ORD / LMS User or Admin domain missing in ORD

Symptom

  • Learning domain in ORD is empty
  • Admin Domains such as "Curriculum Item Status" and "Scheduled Offerings Registration" are missing in ORD
  • User Domains such as "User Curriculum Item Status" and "User Scheduled Offerings Registration" are missing in ORD

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Go to ORD > Detailed Reporting
  2. Expand the Learning domain
  3. No domain available
  4. domain missing.png

 

  1. Go to ORD > Detailed Reporting
  2. Expand the Learning domain
  3. User or Admin domains missing
  4. domains.png

Cause

  • LMS configuration is not complete in ORD
  • The user does not have ADMIN Workflows permission for Adhoc Reports in LMS
  • The user does not have USER Workflows permission for Adhoc Reports in LMS

Resolution

  • For LMS configuration not complete in ORD please refer KBA 2302065.
  • If the user cannot see ADMIN LMS domains follow the steps below:
  1. Go to Admin Center > Learning Administration
  2. LMS admin.png
  3. In LMS page go to System Admin > Admin Management > Search for the user > View the user > Assigned role> and check the Role ID assigned to the user
  4. Then go to System Admin > Security > Role Management > search for the role and check if it has Ad Hoc Reports permission
  5. admin workflows.png
  6. The role must have Ad hoc Reports permission. If it does not have you can edit the role or create a new one and assign to the user.
  •  If the user cannot see USER LMS domains follow the steps below:
  1. Go to Admin Center > Learning Administration
  2. In LMS page go to Users > Users > Search for the user > View the user > View All> and check the Role assigned to the user
  3. Then go to System Admin > Security > Role Management > search for the role and check if it has Ad Hoc Reports permission
  4. user workflows.png
  5. The role must have Ad hoc Reports permission. If it does not have you can edit the role or create a new one and assign to the user.

Keywords

KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-ORD , Online Report Designer , How To

Product

SAP SuccessFactors Workforce Analytics all versions