SAP Knowledge Base Article - Public

2489802 - Sales Phases are not Displayed as the Sequence Set up in the Business Configuration

Symptom

The Sales Phases under Sales Activities facet of an opportunity are not displayed as the sequence set up in the Business Configuration.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the First Implementation Project and click on the Open Activity List button.
  4. Navigate to the Fine-Tune step and open the fine tuning activity Sales Cycles and Phases.
  5. Select the Maintain Sales Phases hyperlink.
  6. Additional to the default you have also entered the following Sales Phases:
    Z01 – ABC (ABC represents the name of your sales phase Z01).
    Z02 – EFG (EFG represents the name of your sales phase Z02).
    Z03 - HIJ (HIJ represents the name of your sales phase Z03).

In an Opportunity:

  1. Go to the Sales work center.
  2. Select the Opportunities view and open any opportunity.
  3. Navigate to the Sales Activities facet.
  4. Under Activity Advisor, check the sequence of the Sales Phases shown.
  5. The sequence does not match what was set up in the Business Configuration.

Cause

This is currently part of the expected system behaviour.

Resolution

The functionality is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release.

The sales phase sort sequence is honored when you display the dropdown list of the Sales Phase field in the header.

Keywords

Sales Phases, Sales Activities , KBA , LOD-CRM-EMP , Employee , LOD-CRM-OPP , Opportunity Management , Product Enhancement

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer core applications 1805 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1802