2489626 - Add From Product list with quantity 1 appear on sales order

SAP Knowledge Base Article - Public

2489626 - Add From Product list with quantity 1 appear on sales order

Symptom

When you create a Sales Order for an Account with a maintained product list where the products have no proposed quantity, the products will get added to the Sales Order with the quantity 1

Reproducing the Issue

  1. Go to Sales workcenter
  2. Go to Sales Order view
  3. Open Sales Order
  4. Go to Product tab
  5. Click on Setting icon
  6. Select Add From Product List
  7. Select the require Product List (where proposed quantity is 0)
  8. Add products

Products line item quantity filled with 1 quantity, instead of 0 quantity.

Cause

you cannot have the transaction document sent to any customer without Quantity. So if you maintain Quantity as "0" in product list, system by default propose quantity as 1.

Resolution

This is system expected behaviour.

Keywords

KBA , LOD-CRM-PRO , Products , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708