2488253 - Text not visible when using Mobile Search

SAP Knowledge Base Article - Public

2488253 - Text not visible when using Mobile Search

Symptom

  • Search for actions/people not visible on mobile platform.
  • Search works and returns search values(autosuggestion) but while entering in text we do not see these values.

Environment

  • BizX Platform
  • SuccessFactors Mobile

Reproducing the Issue

  • Log into instance using SuccessFactors Mobile App
  • Select Search Loop Icon
  • Type and letter/number
  • Note that even tho name/action is spelled correctly and you will see the result so it works, the text inputted is just not visible.

Cause

  • Before opening a support ticket, please check the following theme options
  • The main theme cause is where the default text theme value is (#FFFFFF)-White
  • On a White background it will appear invisible
  • This is quite common with new mobile customers

Resolution

  • Log into BizX
  • Go to Admin Center>Mobile 
  • Go to enable mobile features
  • At the top you will see an option called theming, To the right there is an edit icon(see below) 

mobile1.png




  • Click on the wheel
  • You will see the option for a background color and a Font Color.
  • Be sure that they you contrasting values so that you do not have a White on White or even similar colors. See Below as an example

mobile2.png 

Keywords

  • Mobile
  • "Mobile Theme"
  • Text
  • "Text invisible"
  • "Search not visible" 
  • "People Search"
  • "People Search not visible"
  • "Action Search"
  • "Action Search Not Visible"
, KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Suite 1702 ; SAP SuccessFactors HCM Suite 1705 ; SAP SuccessFactors HCM Suite 1708