2488070 - Cannot launch course from iContent when the filename are in Chinese/Japanese locale

SAP Knowledge Base Article - Public

2488070 - Cannot launch course from iContent when the filename are in Chinese/Japanese locale

Symptom

We see that when launching a course which is placed on the icontent SFTP account and contains the filename in Chinese/Japanese locale then courses through 404 error message. Whereas if we update the filename to english then the course launches fine.

Environment

Successfactors LMS

Learning Management System

Cause

SFTP server we are currently using doesnt support the Chinese locale filenames in the server.

Resolution

As its a server restriction we would suggest you to change the filename to English locale and launch the course.

Keywords

Chinese locale filename on SFTP Chinese locale filename on icontent Course doesnt launch with chinese locale filename Course doesnt launch with Japanese locale filename , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions