SAP Knowledge Base Article - Public

2487994 - Error while launching online course

Symptom

When assigned online course to users, they experience the below error when they launch the course.

Error.JPG

Though the online content runs with out any issues, in the background screen of the users learning page there will be multiple coding scripts visible which will be confusing to the users.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The course which was assigned to the users might have changes that were made to content or item settings after it was assigned.

As a result, the current settings (or) content associated with item does not match the previous settings due to which issue occurs.

Resolution

When this happens the item needs to be reassigned to the user using the re-assignment wizard which would resolve the issue.

For details on how to use the re-assignment wizard, please refer the KBA 2328118 .

Keywords

NullPointerException, null object loaded from local variable 'vox', error launching content, vox , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions