SAP Knowledge Base Article - Public

2487642 - Error : Messages from Twitter skipped due to error: code#message#Could not authenticate you.#

Symptom

User is unable to Reply to a Tweet Received from Customer in the Ticket and there is an error message.

Error : Messages from Twitter skipped due to error: code#message#Could not authenticate you.#

Reproducing the Issue

  1. Navigate to Service Work Center.
  2. Select Tickets view.
  3. Open any ticket created from Twitter Channel.
  4. Reply to a Tweet.

Error occurs: Save failed.

Cause

Related Twiiter App doesn`t have necessary access to authenticate the action

Resolution

Please check your Twitter Apps for authentication for the channel XYZ having all Read/Wrtie/Direct Message Access Permission.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions