2487603 - How to activate SAP Jam mobile app ?

SAP Knowledge Base Article - Public

2487603 - How to activate SAP Jam mobile app ?

Symptom

  • How to activate SAP Jam mobile app ?

Environment

SAP Jam Mobile App

SAP Jam 

Resolution

Details to the steps of reactivation can be found in Section 2 of the SAP Jam Mobile App User Guide.

You can activate your new SAP Jam mobile app from your mobile device or web application. If the mobile app is not already installed on your iPhone or iPad, you can search for and download the SAP Jam mobile app from the iTunes® app store (e.g., http://appstore.com/sapjam)

Recommended activation method: 

QR Code activation - scanning of a QR code generated in the SAP Jam web user experience.  User must already be authenticated in the web.

From SAP Jam,
select SAP Jam Account Settings --> Mobile Setup --> SAP Jam Mobile App --> Activate via Camera.

Screen Shot 2016-05-26 at 7.32.38 PM.png

Recommended activation method for users without PC access: 

Smart banner activation – tapping on the mobile web banner when viewing the SAP Jam mobile web user experience in a supported mobile browser (Safari or Chrome).  This will required that user is authenticated in the mobile web.

Screen Shot 2016-05-26 at 7.36.32 PM.png

Alternative activation method:

Interactive activation –This method will require the user to have both the SAP Jam data center info as well as the company id.

You can easily find this information by going to Account Settings > Mobile Setup > Send Setup Instructions.
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Keywords

SAP Jam mobile app mobile app activate activation of mobile app , KBA , LOD-SF-JAM-MOB , Mobile , How To

Product

SAP Jam Collaboration all versions