SAP Knowledge Base Article - Public

2487538 - RUI: Warning message: Please reply from E-Mails tab. E-Mail Reply action to be phased out

Symptom

Warning message "Please reply from E-Mails tab. E-Mail Reply action to be phased out" while selecting E-mail Reply in Tickets

Reproducing the Issue

  1. Log in to RUI
  2. Tickets Work Center
  3. Open any e-mail ticket
  4. Click on Action
  5. Select E-mail Reply

Warning message : Please reply from E-Mails tab. E-Mail Reply action to be phased out

Cause

Formated Text Editor is not available Under Tickets Actions-> E-mail Reply

Resolution

This is the expected behavior.

E-mail Reply option will be deprecated in future release . Therefore, please use E-mail tab to send reply in Tickets

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708