SAP Knowledge Base Article - Public

2487500 - No Forecast Notification When It Is Put In Revision

Symptom

You have submitted a Forecast and it is under revision, but you did not receive any Notification informing that it was under revision.

Reproducing the Issue

As the Owner of the Forecast you perform the steps below:

  1. Go Sales work center;
  2. Go to Forecasts view;
  3. Open Forecast XYZ (XYZ represents the Forecast ID);
  4. Press Actions -> Submit.

As the Manager maintained for the Owner, you perform the steps below:

  1. You receive a Notification informing that the Forecast XYZ was submitted;
  2. Open the Forecast XYZ;
  3. Press Actions -> Revise.

The Owner does not receive a Notification informing that the Forecast is under revision.

Cause

The only notification which is supported is when a Forecast is submitted.

Resolution

 This is the system expected behavior.

The Manager can send details during revision via Forecast's Feed . This way employee could get notified via feeds, but a notification icon would not appear for this case also.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions