SAP Knowledge Base Article - Public

2487347 - Error message: 'You can’t access SAP Jam because configuration of your user is incomplete. Please contact your system administrator' while accessing JAM feeds

Symptom

You are unable receive JAM feeds and there is an error message

Error: "You can’t access SAP Jam because configuration of your user is incomplete. Please contact your system administrator"

Cause

This means either your authentication is not happening due to incorrect email or User ID mapping.

Resolution

Please make sure that You have corresponding User in SAP JAM as well.

If you are using User ID or email as authentication method then the User ID/E-mail address should be same in both SAP JAM & Hybris C4C.

For User ID mapping -> you will need to cross check mapping and correct if required.

If email is selected as authentication method, then in BC activity, SAP JAM Integration it is recommended to select "Email" in "Account Name" and "E-Mail Address" in "SAML NameID Format".

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions